宁波兴亚橡塑 宁波兴亚橡塑

FAQ

  • How do we serve our clients?

    We have established an international and professional team that provides optimum quality services for both pre-sale and after-sale. We also have a professional design team, tasked to develop new products in Europe. Quality is of the utmost importance to us. We have a strict QC processes, and we take full responsibility for our product quality. We have a 100% Satisfaction Guarantee containing a full refund policy. Short lead time and fast delivery dates are our promise. What’s more, selling products is not our only responsibility, providing our clients with excellent after-sales services is high up on our list of priorities.

  • What is the MOQ policy?

    We set a lower MOQ requirement. The MOQ we require is only one carton/448 pieces. Making it simple and inexpensive to try out.

  • What is the payment policy?

    For large orders, T/T, L/C, and E-credit lines are all offered. For small orders, credit cards are accepted. (SHOULD SPEICIFY HERE WHICH CC PAYMENT SYSTEMS ARE ACCEPTABLE: MASTERCARD, VISA, AMERICAN EXPRESS, ETC.)

  • Quality control and certificates.

    A comprehensive quality control flow is established in our company. We do IQC for raw materials. During the production, we will have IPQA and even conduct 100% in line functional checks. Before the shipment, we also do FQC. Our products have CE, ROHS and REACH certificates, attesting to our high quality standards.

  • Lead time and shipping conditions.

    Lead time is ~30 days after orders are submitted. We are able to ship by air or by sea. If you order small batches we suggest you ship them by air, while larger orders should be shipped by sea.

  • Achievement.

    Our products achieve a great success in the last several years especially in Decathlon. The sales volume is rising fast and we are becoming top sellers in the European market. We believe that we will become a great hit in your market as well.

  • Any after-sales service?

    With your cooperation, we track product sales and gauge market feedback. Our team stands ready to adjust and improve products at a moment’s notice. We will promptly notify you of any planned or desired product changes from our side. Moreover, we offer a minimum one-year guarantee on all products, and for large quantities we can offer product-quality insurance. If you face any quality problems, you can simply return the product for a full refund.


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